Frequently Asked Questions

Orders:

Yes! Once your order is shipped, you will receive a tracking number via email.
Return shipping costs are generally the responsibility of the customer, except in cases where the item is defective or we made an error in your order.

Shipping & Returns:

Delivery usually takes 3–7 business days for standard shipping. Custom embroidered items may take 5–10 business days to process before shipping.
We partner with reliable courier services such as DHL, FedEx, and local postal services depending on your location and shipping preference.
Currently, we do not offer local store pickups. All orders are shipped directly to your provided address.

Customer Support & Shipping:

Yes! We ship worldwide. Shipping costs and delivery times depend on the destination. International customers are responsible for customs duties and taxes.
You can reach us via email at info@deretnajo.com or call us at +962-791177977